Security & Reliability

Maximize business continuity and peace of mind

Even though LogicMonitor is a hosted service, you do not need to allow LogicMonitor servers any access through your firewalls. A small data collector runs on one machine inside your firewalls, and makes outgoing only encrypted connections to determine what to monitor, and to report data back to the LogicMonitor servers.

Physical Security

  • SSAE 16 SOC1 Type 2 facilities
  • 24x7x365 manned, secured data centers
  • Servers housed in locked cabinets
  • Ingress and egress secured with electronic keycards and biometric hand scans
  • 24x7x365 high resolution, motion-sensitive video surveillance
  • Fully redundant power and HVAC
  • VESDA Fire-threat detection and suppression

Internet Security

  • Data such as snmp community strings are stored only in encrypted format
  • Account passwords are stored only as one way hash
  • All network connections are protected using SSL
  • Multi-layer firewall security
  • Audit logs of all accounts accessed
  • External vulnerability scans
  • Servers run on hardened operating systems with the current security patches

Redundancy & Uptime

  • Redundant routers, switches, and geographically separate backup systems
  • Two layers of redundancy: Data replicated both locally and cross country

    hosted monitoring data center locations

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